Privacy Policy — 8efd

This Privacy Policy ("Policy") is issued by 8efd ("the Platform", "we", "us", "our"), operating at 8efd.cam, and applies to all personal data collected, processed and stored in connection with your use of the 8efd website, its mobile-optimised interface and all associated services, including sports betting, live casino gaming, slot gaming, bonus programmes and customer support.

8efd is an English-language online gaming platform designed for players across Pakistan — including users in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. By registering an account, accessing the platform or using any of our services, you acknowledge that you have read this Policy and consent to the collection and use of your personal data as described herein.

If you do not agree to the terms of this Policy, you must not use the 8efd platform. This Policy should be read alongside our Terms & Conditions, which govern the overall relationship between you and 8efd.

For the purposes of this Policy, the following definitions apply:

• "Personal Data" — any information that identifies or could reasonably identify a natural person, directly or indirectly, including name, identification number, location data, online identifiers or factors specific to physical, economic or social identity.
• "Processing" — any operation performed on Personal Data, including collection, recording, storage, adaptation, retrieval, consultation, use, disclosure, transmission, restriction, erasure or destruction.
• "Data Controller" — the entity that determines the purposes and means of processing Personal Data. For the purposes of this Policy, 8efd is the Data Controller.
• "Data Processor" — a third party that processes Personal Data on behalf of 8efd in accordance with our instructions and applicable data protection obligations.
• "User" — any individual who registers an account on, or otherwise accesses, the 8efd platform.
• "KYC Data" — identity and verification documents submitted as part of Know Your Customer procedures, including photographic identification, proof of address and source-of-funds declarations.
• "Cookies" — small text files placed on your device by the platform to facilitate session management, analytics and personalisation.

8efd collects Personal Data across the following categories. We collect only what is necessary for the stated purposes and do not engage in excessive or speculative data collection:

Personal Data is collected through the following channels:

• Direct provision: Data you provide when creating an account, completing KYC verification, making deposits or withdrawals, or contacting customer support.
• Automated collection: Technical and usage data collected automatically as you interact with the platform, including via cookies, server logs and analytics tools.
• Third-party verification providers: KYC and identity verification services may supply or cross-reference data to confirm the accuracy of information you have provided.
• Payment processors: Transaction confirmation and fraud-screening data received from payment processing infrastructure. Payment method names such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are referenced for user orientation only and do not represent data-sharing partnerships with those providers.
• Fraud and risk services: Anti-fraud and risk-scoring services may provide supplementary signals to assist in detecting suspicious account activity.

8efd processes your Personal Data on the following legal bases, depending on the nature of the processing activity:

• Contractual necessity: Processing required to perform the contract between you and 8efd, including account management, transaction processing and service delivery.
• Legal obligation: Processing required to comply with applicable anti-money-laundering, counter-terrorism financing, KYC and record-keeping obligations imposed by the operator's license jurisdiction.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gambling monitoring and the improvement of our services, where these interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for optional features such as marketing communications, where you have given explicit and informed consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

We process your Personal Data for the following defined purposes:

• Account creation and management: Registering your account, authenticating your identity, managing your profile and ensuring only one account is held per individual.
• Transaction processing: Facilitating deposits, withdrawals and the recording of bet settlements, bonus awards and cashback in PKR.
• KYC and compliance: Verifying your age, identity and source of funds in accordance with anti-money-laundering and responsible gambling obligations.
• Fraud prevention and security: Detecting and preventing fraudulent activity, multi-accounting, payment fraud and unauthorised account access.
• Responsible gambling: Monitoring usage patterns to identify potential problem gambling behaviour and providing access to self-management tools including deposit limits and self-exclusion.
• Customer support: Responding to your enquiries, resolving disputes and improving the quality of our support services.
• Platform improvement: Analysing aggregated usage data to improve the platform's functionality, content and user experience.
• Legal compliance: Maintaining records as required by applicable laws, responding to lawful regulatory requests and preserving evidence in connection with disputes or investigations.
• Marketing communications: Sending you promotional offers and platform updates where you have given explicit consent. You may opt out at any time.

8efd does not sell, rent or commercially exploit your Personal Data. We may share your data with the following categories of recipient, strictly for the purposes described in this Policy:

• KYC and identity verification providers: Third-party services engaged to verify your identity and age as part of our compliance obligations.
• Payment infrastructure providers: Services that process, route or facilitate financial transactions on the platform. These providers are bound by data protection and security standards appropriate to their role.
• Fraud prevention and risk services: Services that help detect suspicious activity, multi-accounting and payment fraud.
• Game software suppliers: Third-party game providers whose software is integrated into the platform may receive technical session data necessary for game operation. They do not receive unnecessary identity data.
• Customer support infrastructure: Tools used to manage live chat and email support communications.
• Regulatory authorities: We will disclose Personal Data to regulatory bodies, law enforcement agencies or courts where required to do so by a valid legal obligation, court order or lawful regulatory request.

We retain your Personal Data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general principles apply:

• Active accounts: Personal Data is retained for the duration of your account's active status to enable the provision of services.
• Closed accounts: Following account closure, we retain identity, KYC and transaction records for a minimum period as required by applicable anti-money-laundering and record-keeping regulations under our license jurisdiction.
• Dispute records: Communications and records related to unresolved disputes or regulatory investigations may be retained until final resolution plus any applicable regulatory holding period.
• Technical and usage data: Aggregated or anonymised technical data may be retained for analytical purposes where it can no longer identify any individual.

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised such that it can no longer be attributed to any identifiable individual.

8efd implements technical and organisational security measures designed to protect your Personal Data against unauthorised access, accidental loss, alteration or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the platform.
• Access controls limiting data access to authorised personnel on a need-to-know basis.
• Regular security assessments of platform infrastructure and third-party integrations.
• Secure storage of KYC documents and sensitive identity data with restricted access permissions.
• Incident response procedures for the identification, containment and notification of data security incidents.

You are responsible for maintaining the confidentiality of your account login credentials. 8efd will never request your password via email, live chat or any other unsolicited communication. If you suspect your account has been compromised, contact our support team immediately.

The 8efd platform uses cookies and similar tracking technologies to support essential platform functionality and to improve the user experience. The categories of cookies used are as follows:

• Strictly necessary cookies: Required for core platform functionality including session authentication, security tokens and load balancing. These cannot be disabled without impairing platform use.
• Functional cookies: Used to remember your preferences such as language settings, display options and notification preferences to personalise your session.
• Analytics cookies: Anonymised or pseudonymised data used to understand how users navigate and interact with the platform, enabling us to identify and resolve usability issues.
• Security cookies: Used to detect and prevent fraudulent activity, bot access and multi-accounting attempts.

8efd does not use third-party advertising cookies for behavioural profiling across external websites. Where analytics tools are used, data is processed in an aggregated or pseudonymised form where possible.

Most browsers allow you to control cookie settings, including blocking or deleting cookies. Restricting strictly necessary cookies may affect your ability to use the platform. Refer to your browser's help documentation for specific cookie management instructions.

As an online platform serving Pakistani users, personal data collected by 8efd may be processed or stored on servers or by service providers located outside Pakistan. Where such transfers occur, 8efd takes steps to ensure that appropriate safeguards are in place, including:

• Contractual commitments from Data Processors to process data in accordance with applicable data protection standards.
• Use of service providers operating in jurisdictions with recognised data protection frameworks.
• Restrictions on the purposes for which transferred data may be used by the receiving party.

By using the 8efd platform and providing your Personal Data, you acknowledge that your data may be transferred, processed and stored in jurisdictions outside Pakistan. We will always handle your data with the same level of protection regardless of where it is processed.

Subject to applicable law and regulatory limitations, you have the following rights in respect of your Personal Data held by 8efd:

To exercise any of these rights, please contact our support team via live chat or at [email protected]. We will respond to all valid requests within a reasonable period. We may need to verify your identity before processing your request. Please note that certain rights may be limited where we are required to retain data for legal, regulatory or dispute-resolution purposes.

The 8efd platform is strictly for adults aged 18 years or above — or the higher minimum age required by the operator's license jurisdiction. We do not knowingly collect Personal Data from individuals under the applicable minimum age.

If we become aware that Personal Data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account or provided personal data to 8efd, please contact our support team immediately.

Please note that being 18 years of age does not automatically make gambling lawful under Pakistani law. Users must satisfy themselves regarding the legality of participation under applicable local legislation.

The 8efd platform may reference third-party services, including payment method names such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah, for user orientation purposes. These references do not constitute links to, or endorsements of, those providers' privacy practices.

Where your use of the platform involves interaction with a third-party payment processor or verification service, that third party's own privacy policy governs the data it collects directly. 8efd is not responsible for the privacy practices of any third party and encourages users to review the privacy policies of any external service they interact with.

8efd reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law or platform functionality. When material changes are made, we will indicate the updated effective date at the top of this page and, where practicable, notify registered users by a prominent platform notice or email.

Your continued use of the platform following publication of any revised Policy constitutes acceptance of the updated terms. If you disagree with any material change, you should cease using the platform and may close your account in accordance with our Terms & Conditions.

We recommend checking this page periodically. The current effective date is always displayed in the header of this Policy.

If you have any questions, concerns or requests relating to this Privacy Policy or the way 8efd processes your personal data, please contact our Data Protection team using the details below:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon on the platform. All times Pakistan Standard Time (UTC+5). Mention "Privacy Request" when initiating your chat to be directed to the appropriate team.
• Email: [email protected] — please use the subject line "Privacy Policy Request" and include your registered account username (not your password) to help us process your request efficiently. Responses are typically provided within 24–72 hours.

All privacy-related communications are handled in English. Urdu-language assistance may be available on request — please indicate your language preference when initiating contact.