Frequently Asked Questions — 8efd

No. Each individual is permitted to hold exactly one registered account on 8efd. Creating duplicate or multiple accounts — regardless of the email address or device used — is a breach of our Terms & Conditions. All accounts linked to the same individual may be suspended and bonus balances forfeited if multi-accounting is detected.

8efd may request the following documents to verify your identity: a clear scan or photograph of your CNIC (Computerised National Identity Card), passport or driving licence; proof of address (such as a utility bill issued within three months); and, in some cases, a source-of-funds declaration. These checks are standard and protect all users on the platform.

On the login screen, click "Forgot password?" and enter the email address linked to your account. You will receive a password-reset link within a few minutes — check your spam folder if it does not appear in your inbox. Once reset, we recommend choosing a strong password that is unique to 8efd and not shared with any other service.

Some details — such as your email address or phone number — can be updated directly within your account profile settings. Changes to identity information (name, date of birth) may require re-verification and should be requested through our support team via live chat or at [email protected]. Accurate information is required at all times under our Terms.

The cashier section of your 8efd account shows all currently available deposit and withdrawal options. Payment method names — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are listed for player orientation only. None of these providers endorse or partner with 8efd for gambling services. Availability may vary and can change without prior notice.

Minimum deposit amounts vary by payment method and are displayed in PKR within the cashier at the time of deposit. As a general guide, limits are set to be accessible for players across Pakistan — whether you are in Karachi making a quick top-up or placing a pre-match deposit before a PSL fixture. Always check the cashier for the most up-to-date limit applicable to your chosen method.

Most deposits are credited to your 8efd account immediately upon confirmation of cleared funds from the payment infrastructure. In rare cases — particularly where additional verification is triggered — a short delay may occur. If your deposit has not appeared within 30 minutes and you have confirmation from your payment method that funds were deducted, contact our support team with the transaction reference.

Navigate to the cashier section of your account and select "Withdraw". Enter the amount in PKR you wish to withdraw and confirm your chosen payment method. Withdrawals are subject to completed KYC verification. If a bonus is currently active in your account, you must either complete the wagering requirement or forfeit the bonus before the withdrawal can be processed.

Common reasons include: KYC verification is incomplete or documents are pending review; an active bonus has not yet met its wagering requirement; the withdrawal request has triggered a routine fraud or source-of-funds check; or the requested amount exceeds the method's withdrawal limit. Contact our support team with your withdrawal reference if you need a specific status update.

8efd does not charge platform-level fees for standard deposits or withdrawals. However, your payment provider may apply its own processing charges. Any applicable third-party fees are your responsibility. Cryptocurrency transactions (BTC/USDT) may also carry network fees set by the blockchain, which are outside 8efd's control. Always check your provider's fee schedule before initiating a transaction.

8efd offers three main gaming verticals: sports betting (including cricket, PSL, ICC tournaments, football and UFC), live casino (live roulette, live blackjack, live baccarat and game show formats with real dealers), and slot games (a broad catalogue of RNG-based titles from third-party software suppliers). The full range of available titles is displayed on the platform after logging in.

Yes. 8efd's sportsbook includes a wide range of cricket markets covering PSL, ICC tournaments, bilateral Test series, T20 internationals and ODI matches featuring the Pakistan national team. Pre-match and live in-play markets are available, with odds displayed in your preferred format and settlement amounts shown in PKR. In-play markets may be suspended at any time during a live event.

Slot games on 8efd are powered by third-party software suppliers whose Random Number Generators (RNGs) are tested and certified by independent auditing bodies. 8efd does not interfere with game outcomes. Each game's theoretical Return-to-Player (RTP) percentage is typically shown in the game's information or paytable section. Actual session results will vary from theoretical RTP, which is calculated over millions of rounds.

Live casino games stream real-time video of professional dealers operating physical tables — roulette wheels, card decks or game show setups. You place bets through the on-screen interface and outcomes are determined by real actions in the studio. A stable internet connection is recommended for the best experience. Live games are typically available 24/7, including during major cricket match evenings.

If a match is abandoned, postponed or does not complete within a specified timeframe, 8efd settles affected bets according to the rules published for that specific market. In most cases, bets on an abandoned match are voided and stakes returned to your account balance. Full settlement rules are available in the sports betting terms within the platform. Cricket matches shortened by rain or DLS are handled by specific match rules.

A wagering requirement (also called a rollover or playthrough) is the number of times you must bet your bonus amount using qualifying games before any associated winnings can be withdrawn. For example, a bonus of PKR 1,000 with a 30x wagering requirement means you must place PKR 30,000 in qualifying bets before withdrawal is unlocked. The specific multiplier for each offer is stated in that promotion's terms.

No. Game contribution rates vary by category. Slot games typically contribute 100% of each bet toward the wagering requirement, while live casino games, table games and sports bets may contribute at a reduced rate — commonly 10–20%, though this varies per promotion. Some games may be excluded entirely. The contribution table for each offer is published in that promotion's specific terms page.

Bonus funds themselves cannot be withdrawn directly — only winnings generated from bonus funds become withdrawable once the wagering requirement is fully met. If you prefer to withdraw without completing the wagering requirement, you may forfeit the active bonus through your account settings. Once forfeited, the bonus balance and any associated winnings are removed and cannot be reinstated.

Bonus validity periods are stated in each promotion's terms at the time the offer is activated. Typical validity windows range from 7 to 30 days from the date the bonus is awarded. If the wagering requirement is not completed within this window, both the bonus balance and any associated winnings expire automatically. Always check the expiry date shown in your active bonuses panel.

8efd regularly features time-limited promotions aligned with major sporting events, including PSL seasons, ICC World Cup tournaments, T20 internationals and other high-profile cricket fixtures. These offers vary and are subject to availability. Check the promotions section of the platform during active tournament periods for the latest offers. All event-specific promotions carry their own terms and wagering requirements.

8efd uses SSL/TLS encryption to protect all data transmitted between your device and the platform. Access to your account data is restricted to authorised personnel on a need-to-know basis. We do not sell personal data to third parties. Full details of how your information is collected, stored and used are available in our Privacy Policy.

8efd is strictly for adults aged 18 years or above — or the higher minimum age required by the operator's license jurisdiction. Age verification is mandatory and is enforced through KYC procedures. Any account found to belong to a person under the minimum age is closed immediately. Being 18 does not automatically make gambling lawful in Pakistan — users must assess their own legal position under applicable local law.

Log in to your 8efd account and navigate to Account Settings → Responsible Gambling (or Safe Play). From there you can set daily, weekly or monthly deposit limits and loss limits in PKR. Reducing a limit takes effect immediately. Increasing or removing a limit is subject to a cooling-off delay to prevent impulsive changes. You can also set session time reminders from the same panel.

Go to Account Settings → Responsible Gambling and select the self-exclusion option. Choose a duration — 6 months, 1 year, 2 years or permanent exclusion — and confirm. Your account is suspended within minutes, marketing communications stop, and the exclusion cannot be reversed before the period ends. If you cannot access settings, contact our 24/7 support team immediately and we will process it as a priority. Full guidance is on our Responsible Gambling page.